MF Irvine Corporate Solutions
  • 20-Oct-2017 to 19-Jan-2018 (EST)
  • conshohoken, PA, USA
  • Hourly
  • Full Time

Not Eligible

M.F. Irvine is seeking an outgoing, service focused individual to join our Benefits Administration Team. We are seeking a Customer Service Associate to support our Call Center.
Our Call Center as a single point of contact for all Clients' employee benefit needs. The unit becomes a transparent extension of our client's organization, with the ability to answer the many benefit questions employees may have.
The Call Center's primary function is to provide superior customer service by assisting employees when they call with questions.
The Customer Service Associate provides additional team support in a variety of functions as it relates to administration on assigned accounts.
Some of the primary responsibilities of the CSA are :
• Receive and manage inbound/outbound employee/customer calls, faxes and email requests/inquiries
• Interact with insurance carriers and Benefit Administrators to resolve customer issues as they occur
• Respond to inbound request/inquiries within one business day
• Complete inbound request within 24 to 48 hours (may require coordination with Benefit Administration)
• Responsible for maintaining current information in Call Center Manuals
• Perform other duties as required
• Responsible to satisfy fulfillment for New Hires and Open Enrollment Client packets
• Maintain tracking of all inbound calls, emails and faxes
• Conduct recorded over-the-phone or on-line enrollments
• Document and record all conversations and actions that took place with the employee

• Incumbent must have excellent interpersonal skills as well as computer skills such as MS Office Suite (Word, Excel, Outlook and Access).
• Minimum of 2 years previous Benefits Call Center experience
• Previous Benefits / H&W Administration helpful but not necessary
• Second language/bi-lingual capability a plus
• Bachelor degree or equivalent combination of education and work experience; minimum of 3 years in insurance/customer service
• Excellent verbal and written communication skills
• COBRA regulation knowledge a plus
• Must be able to work 9-6 or 8-5 shifts as scheduled by manager
• Detail oriented with good analytical and problem-solving skills
• Good organization and time management skills
• Have the will to win and desire to grow within a company

MF Irvine Corporate Solutions
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